Returns/Exchanges Policy.
How long does shipping take?
Orders typically take 1-3 business days to process and ship. Chic Sign ships Mondays - Fridays with orders shipped with tracking, allowing you to follow where the package is.
Do you ship internationally?
Yes. Currently orders from this site are shipped to the U.S. and U.S. territories, Canada, and Europe (Non-EU). Chic Sign is working on expanding shipping options for buyers but for other international shipping options, please check Chic Sign on other platforms (i.e. Amazon, Ebay, Etsy).
Special tax and fees
In some countries, receiving packages may incur extra fees. Chic Sign will not be responsible for paying these special charges, hence the customer must pay for it.
What do I do if I received the wrong item or my item is damaged?
Customers have 3 days to report a damaged or wrong item. Please email at shopwapril@gmail.com via the Contact page with your order number and situation to correct the issue.
What is your return policy?
Returns/exchanges are not accepted for any custom orders. But if there are issues with your order, please use the Contact page so that Chic Sign can support you.
For non-custom orders, returns/exchanges are accepted within 14 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you decide to issue a new order, the order will be shipped in 1-3 business days.
Please use the Contact page to start the process.
What happens if my package is returned to you?
Chic Sign is not responsible for incorrect shipping information, please make sure your address is correct before placing an order. If a package is returned, you are responsible to contact at shopwapril@gmail.com with the correct address for your order to be shipped back to you.
What happens if my package is lost?
Chic Sign is not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS. However, please feel free to contact Chic Sign via the Contact page to see if Chic Sign can support your issue.